Step 2: Select your baby gear via website, email, or text. New parents are busy - reach us however you can. No new apps or passwords to deal with.
Step 3: We deliver your gear! We add stock to meet demand so there's never a waitlist for newborns and young infants. Use for as long as you need. Please take care of the items so that other members can enjoy also after you.
Step 4: Ready to swap or return? Pick out your next items. Contact us via website, email, or text to schedule the swap. If returning smaller, shippable items, we may email you a return label so that you can drop it off in the mail. For larger items, we will arrange for a courier swap/pickup.
Step 5: Enjoy and repeat!
What if I only want a few items, do I have to purchase a membership? At this time, we may be able to accommodate per item checkouts on a case-by-case basis. Please contact us.
However, we feel that there is tremendous value to a membership in having freedom to try items without the mental accounting of stressing over the price of each item. There are often product features that you don’t think to take into account, or sometimes, inexplicably, your baby just doesn’t like an item.
If you only wanted a few items, a membership will still save you money because of our Money Back Value Guarantee. You’ll never pay more than 50% of retail for use of an item. See examples below.
How does the Money Back Value Guarantee work? The guarantee is designed so that you don't waste money, in case life happens and you don't use the membership as much as anticipated. At the end of your membership, you’ll be refunded any membership fees that exceed 50% of the new retail value of your items.
Example 1: You purchase a More Monthly Plan, and only used the Stokke Tripp Trapp high chair for 12 months. Total gear value - $200. Membership fee (More - Monthly Plan for 12 months) - $2,388. After refund, you paid only - $100.
Example 2: You use the Comprehensive Plan for almost all of your baby gear needs for one year. Total gear value - $5,000. Membership fee (Comprehensive - Annual Plan) - $3,899. After refund, you paid only - $2,500.
Which plan is right for me? The plans differ mainly in the number of items you can check out at once. If you’re not sure of your needs, just start with the Mini plan at only $49 per month. You can change plans at any time.
You’re always protected under the Money Back Value Guarantee, so you’re always saving money over buying outright, even if you don’t check out the maximum number of items.
Do I have to select items right away? When will I be charged? You can take your time to select items. When you register for a membership, you are charged the initial deposit and first month (or year, depending on the plan). However, your membership time doesn’t start until you receive your first items. Fair, right? So the next charge doesn't occur until one month (or year) after that date and recurs accordingly until you cancel.
No rush! You're not losing anything by becoming a member too early or taking too long to select items.
Whenever you’re ready, you can select items from our Gear Page or simply contact us via email or text with your requests.
What items are available? Can I request an item not listed? See the Gear page for the current list of items. You can absolutely request items, and we will get them for you! We’re adding new items and new categories to the collection all the time and would love your suggestions.
I’m sick of doing research. I’m still not sure what I want, will you help me choose? Absolutely! We can recommend items based on your lifestyle and needs. Keep trying things out until you find the perfect fit.
When will items be delivered? We make every effort to add stock to meet demand for members with newborns and young infants, so that there's never a waitlist. We will ship or deliver as soon as possible, or at a future time of your choosing. If your items are new, shipping will depend on availability from the retailer or manufacturer, which is typically around 1-2 weeks. If your item is in our inventory, it can be delivered as early as the same day or next day.
Please let us know if you are unable to accept shipments due to high risk of porch theft. We will arrange to have a courier deliver items at a time when you are home.
What happens when I’m done with an item? How can I swap out an item? Want to try something else? Or simply done with an item? Just contact us via web form, email, or text with your desired replacement item(s) or return request. New parents are busy, reach us however you can. No apps or passwords to remember. We’ll arrange for return shipping (for smaller items) or for pickup (for larger items). Your next item will be shipped upon our receipt of the returned item, or delivered at the same time as pickup.
Can I purchase/keep something I love? Yes, please just let us know if you’d like to purchase or keep a borrowed item. We will offer it at a discounted retail price, which credits a portion of your membership fee. If you accept, we will charge your credit card on file.
Are items new or pre-loved? Your items are a mix of new and pre-loved. All pre-loved items are recent models in excellent condition. Any items not meeting quality expectations are removed from the collection. If you would simply prefer all new items, we can accommodate! A 50% increase will simply be added to your monthly membership fee.
How are items cleaned and inspected between users? All items are cleaned and sanitized between users according to manufacturer instructions, such as high temperature wash, alcohol solutions, or baby-friendly detergents. We also inspect to make sure that all parts are present and in working order. Baby gear is generally well designed to be durable and easy to clean since everyone knows babies are messy!
I’m dissatisfied with the arrival condition of an item, what now? Please contact us within 7 days of arrival of the item and we will help you troubleshoot or replace the item for you ASAP.
Item limits & delivery limits. At home delivery/swap limits are per calendar month and are described in each plan. Additional at-home deliveries/swaps can be scheduled for $40 each.
Item limits are described in each plan. Further, Mini, Basic, and More plans limit Premium and Premium+ items to 1 per identical item. The Comprehensive plan limits Premium and Premium+ items to 2 per identical item. The Twins & Siblings plan limits Premium and Premium+ items to 4 per identical item (i.e. 4 Snoos). Wanting additional items will require upgrading plans. You can downgrade at any time as well when you no longer need the higher item count. You are always protected by the Money Back Value Guarantee if you don't take full advantage of the upgraded plan.
What if I want to change or cancel my membership? You can change or cancel your membership at any time (one month minimum applies to cancellations). Simply contact us via email or text.
For a plan upgrade, your fee will be prorated based on the date you began using the new membership plan. For example, you will be charged the new rate when you receive your additional item(s). If you are downgrading plans, your charge will be changed on the next billing cycle occurring after our receipt of excess outstanding items. If you select more items than your plan allows for, we will confirm your intention before upgrading your plan and delivering your additional items.
If you are cancelling, please return all items before your next charge date. Simply contact us to schedule a pick up. Your membership fees will continue until all items are returned or bought out.
Can friends and family or my company contribute to the membership? Yes, anyone can contribute to your membership by purchasing a gift card. Gift cards are automatically applied to your membership fee and deposit to your active membership or upon registration.
Do I even need a registry anymore? Yes, you can still have a traditional registry experience for items specific to your baby, like car seats, keepsakes, bottles, and diapers!
Can I sell you my unwanted baby gear? If you have items in excellent condition that you purchased new within the past 2 years and you no longer need, you can submit them into the Baby Gear Library! Upon acceptance of your item, we'll offer you membership credit which you can use for yourself or give to a friend. Credit will vary depending on item and condition. Please email firstname.lastname@example.org with a proof of purchase and item photo(s).
When do I get my deposit back? After you cancel your membership, you will get your deposit back within 30 days of our receipt of all outstanding items.
Will I really save money? Why don’t I just purchase second-hand? Baby Gear Group was created by a mom who’s been in your shoes, to make things easier and better for new parents, including spending less money. With our Money Back Value Guarantee, you spend no more than 50% of the retail cost of those items. It’s a much better experience and much less work than buying and reselling.
Purchasing second-hand is great, except that there’s no guarantee the item you want is available. Good deals are gone quickly and not everyone has the time and energy to scour Facebook Marketplace or drive all over picking up items. Plus you risk items being misrepresented, incomplete, or unacceptably dirty with no recourse. Selling takes effort too, making posts, juggling responses, and having people come to your home!
With Baby Gear Group, you have the ease of one point of contact for everything. No more purchase mistakes or wasted money on items babies barely use. No more clutter in your home.
But I could store items for later children or just resell stuff... Many people don’t have room for storage, or they go ahead to spend more money on a storage unit! It makes no financial sense to spend $100+ a month on storage for baby gear. By the time you have more children, newer models could be released with improved safety features or designs. With our Money Back Value Guarantee, your later child will also benefit from the newest items, and you’ll still spend less than buying outright and storing.
Selling stuff always sounds like a good idea, but it does take a lot of time and energy, especially while caring for an infant. Not everyone wants to haggle with internet strangers or give them their home address. Plus, there’s no guarantee you’ll get very much money back, especially if newer models were released. And it's just clutter until you finally get around to it. This is why most people give up and just give or throw things away.
What if I stain, damage, or lose an item? We understand that babies are messy and that items will undergo normal wear and tear. We ask that parents simply take care of the items as if they were their own, so that other members can enjoy them too. We make every effort to refresh an item to excellent condition. If there is permanent staining or damage that we cannot easily repair, or if you lose an item, then the cost of repair or replacement parts or replacement items will be charged against your deposit. If charges exceed your deposit, your credit card on file will be charged for the remaining amount.
Do you have a Return Policy? If you register for a membership or trial, but never check out any items, you will receive a full refund of all unused membership fees and deposits. If gift cards were used for this initial payment, they will be refunded subject to a 10% processing fee.
When you cancel an active membership, membership fees will accrue until our receipt of all borrowed items, one month minimum. Unused time in any rental month after a cancellation is not refunded. Partial months are not refunded. Prepaid membership fees for future months that are wholly unused are refundable.
Fees for the rental month are non-refundable you have selected your items.
Unused gift cards are refundable to the original purchaser subject to a 10% processing fee. Gift card totals are automatically applied to an active membership at the next billing. Once applied to a membership, any refunds will be made to the member.
Purchases and buyouts of all items are “as is” and non-refundable.
I don’t live in Philadelphia, can I still join? Please Contact Us at email@example.com or 248-660-0818. We are expanding to additional cities and you can be a trial customer in your city.
Why Choose Baby Gear Group Over a Traditional Registry?
Message from our founder, Bo:
Baby Gear Group is what I and all my mom friends wish had existed for us!
We all want to give our babies the best, but baby gear is needlessly expensive! Researching and buying baby gear is stressful and overwhelming. There are so many options, so much to research, and so much conflicting advice. Baby Gear Group helps you get the right baby gear, without anxiety, "mom guilt", or spending a fortune.
According to Parenting.com*, the average middle-income household spends $12,000 on baby's first year, with nearly $6,000 of that on durable baby gear! Baby Gear Group can fulfill your baby gear needs for a fraction of the price, and in fact, we guarantee you'll save more than 50% off buying new.
This is an especially tough time for expecting parents who aren't able to visit stores to try out items or even host baby showers. Buying sight unseen is anxiety inducing, and relying on internet reviews or others' advice is information overload!
Every experienced parent has stories about money wasted on items that didn't work for their baby or their space. For example, I got a certain stroller based on my sister-in-law's advice. My first time out, I quickly realized this stroller had no shock adsorption and couldn't handle Philly streets. My poor newborn was bouncing all over the place!
Even some items I was so sure I wanted and splurged on, like a $200 swing and $1000 bassinet, baby ended up hating. And, like most moms, I found myself desperately shopping online, middle of the night, baby in one arm, phone in the other, for anything that would get this baby to sleep for longer - $50 just for a sleep sack??
Whatever items do work, you only use for a few months because babies grow and change so quickly! And what to do with all the stuff when you're done? With a small city apartment, we simply didn't have space to store it. I didn't have the energy to deal with internet selling. So much money down the drain. After becoming a more experienced mom, I found myself getting a lot of stuff second-hand and passing it on when done, which is essentially just borrowing!
So I created a service which would remove all of these points of anxiety, especially for new moms, who are worried about being able to get the best things that will actually work for them and saving money and space.
Baby Gear Group is a library of baby gear which allows you to check out items targeted for the baby’s first year and beyond – try everything, use what works, swap when done.
Better than a library though, the items are stocked to meet demand, so you'll never have to wait for another member to return something, and you can keep the item for as long as you'd like, or even purchase if you love it!
All this is for a flat membership fee, to reduce the "mental accounting" on the chronically sleep-deprived new mom brain. (You'll know what I'm talking about soon enough!) Don't let baby gear blow your budget. If something like this were available to me back then, I would have tried the Halo bassinet, the Baby Bjorn bouncer, the Magic Merlin sleep suit, etc. without worrying that I might be wasting money, because it’d all be included in the flat membership fee.
Check out the Memberships page for more details on membership plans. I hope you'll join us!